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Customer Service Representative (Accounts Payable) in Tampa, FL
Masonite Corporation

Date Posted: 4/25/2018

Job Snapshot

Job Description

Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.

At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.

We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.

Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what's on the other side.

At Masonite, we hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn't hide behind closed doors.

We continuously strive to improve both our products and our customers' experiences. This drive leads us to revolutionize the door industry and help people walk through walls.


Reporting to the Customer Contact Center Lead, responsibilities include:

  • Providing shared services inquiry support via phone and email to both internal Masonite employees and Masonite suppliers on issues and questions related to shared services functions.  These include (but may not be limited to) Accounts Payable, Vendor Management, Travel & Expense, Accounts Receivable, General Accounting, Fixed Assets and Finance.
  • Ability to provide timely, accurate and thorough responses to complex customer inquiries
  • Fully utilize the Footprints software to log issues as they come in, following each issue through to resolution
  • Develop an excellent working knowledge of shared services systems/tools as well as internal processes, procedures and Masonite policies
  • Communicate effectively with suppliers and with employees at all levels within Masonite, as well as an exceptional ability to calmly handle pressure while maintaining a positive attitude
  • Deliver high performance results that are focused on clearly understanding and exceeding customer expectations.
  • Ability to work well in a team environment and adapt quickly and effectively to change.
  • Desire to be part of a new, dynamic organization that will differentiate itself by providing service with enthusiasm and excellence at all times, consistently delivering on commitments and continuously striving to improve.

  • Must have strong working knowledge of Accounts Payable and expense reimbursement as well as other shared services functions
  • Must have outstanding customer service skills and the ability to effectively handle escalated issues
  • Must be able to work well in a call center environment and have a clear speaking voice over the phone
  • Excellent written and oral communication and interpersonal skills
  • Must have or develop excellent working knowledge of all applicable GBS & Masonite corporate processes, procedures, policies and multiple ERP systems
  • Excellent time management and organizational skills
  • Proficiency in MS Word, Excel and Outlook required


  • Associate Degree with emphasis in Finance or Accounting preferred
  • 2+ years in a finance-related role focused on the servicing internal customers preferred
  • Experience with Microsoft AX, Perceptive, AS400 and Footprints systems is preferred.
  • At least one year of previous customer service/call center experience required