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Customer Support Analyst – Summer Intern in Tampa, FL
Masonite Corporation

Date Posted: 6/11/2018

Job Snapshot

Job Description

Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.

At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.

We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.

Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what's on the other side.

At Masonite, we hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn't hide behind closed doors.

We continuously strive to improve both our products and our customers' experiences. This drive leads us to revolutionize the door industry and help people walk through walls.

Responsibilities

Masonite is seeking a Customer Support Analyst Intern to provide unparalleled customer support and experience as we change the face of the building product industry.  In this role you will perform multi-disciplinary functions relating to support of Masonite’s digital tools including, configurators, pricing tool, in-house developed applications, compliance programs and special projects.

  • Duties include, but are not limited to, interacting with customers via phone, email and electronic chat, troubleshooting problems and accurately documenting customer calls
  • Perform issue validation for defect identification, create and update support tickets, conduct customer follow-up for issue resolution
  • The intern will gain exposure to and participate in customer support, troubleshooting problems, conducting customer follow-up for issue resolution, work with business partners for customer engagement and adoption of Masonite digital tools
  • Actively participate in helping our customers to solve problems with a focus on great customer experience
Qualifications

Qualifications:

  • Current degree seeking student in a technical field such as Computer Science
  • Working knowledge of customer support services, trouble shooting, issue testing and validation, customer relationship management, user surveys and feedback mechanisms
  • Strong computer skills  (familiarity with Microsoft Office Suite)
  • Strong written and verbal communication skills
  • Prefer detail oriented, team player
  • Passionate about providing great customer experience
  • Please submit along with the application relevant Customer Support experience including special projects, help desk experience, customer experience measurement and analytics, training documentation, and software support in an Agile environment

Additional Comments:

  • Must have reliable transportation to our offices in Ybor City.
  • This is a full-time paid Internship position with the opportunity for growth for the right candidate