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HRIS Technical Support Analyst in Tampa, FL
Masonite Corporation

Date Posted: 9/21/2018

Job Snapshot

Job Description

The contract HRIS Technical Support Analyst will be the main contact person to properly manage HR customer inquiries and escalate tickets and emails sent to the HRIS mailboxes.  Must be a quick learner, ability to work in a fast paced enviornment and collaborate with HRIS team members to properly manage customer inquiries.  

Responsibilities
  • Respond to and escalate tickets and emails sent to the HRIS/mailboxes
  • Serve as level 1 support for all systems related inquiries
  • Be the main contact person to properly manage HR customer inquiries and escalate when appropriate
  • Manage tickets and reporting in the Footprints ticketing system
  • Collaborate with HRIS team members to properly manage customer inquiries and escalate when appropriate, to tier 2 and 3 level support
  • Other project related duties as needed and/or assigned
Qualifications
  • Must have strong troubleshooting skills respective to HR systems (Preferably Workday. End user experience acceptable)
  • Must be a quick learner with ability to grasp functionality of new systems
  • Excellent analytical, problem solving and multi-tasking skills 
  • Demonstrates initiative and flexibility
  • Must have excellent customer service skills
  • Must have ability to empathize with HR customers and convey confidence
  • Must have expertise working with Microsoft Excel
  • Must have strong documentation skills
  • Full-time position for at least 6 to 8 months (possibly longer)
  • Bachelor's degree from an accredited University or College or equivalent